Refunds & Cancellations Policy (B2B)
Effective Date: 1 March 2026
Company: Vogue Boost Ltd (“Vogue Boost,” “we,” “us,” “our”)
Website: vogueboost.com
Scope: Applies to B2B purchases of digital products, subscriptions, and productised/professional services by business customers (“Client,” “you”).
This Policy forms part of our Terms & Conditions. If there is any conflict, the Order/SOW prevails, then this Policy, then the Terms & Conditions.
1) General Principles
1.1 B2B Only. This Policy applies to business purchasers. Consumer‑only rights (e.g., UK/EU cooling‑off) do not apply.
1.2 Transparency. We aim to disclose pricing, terms, access periods, and renewal dates at checkout or in your Order/SOW.
1.3 No Cash Equivalents. Credits cannot be exchanged for cash and expire as stated.
1.4 Taxes. Refunds, when granted, exclude any non‑recoverable taxes/fees we cannot reclaim.
2) Digital Products (one‑time purchases)
Examples: FinTech Capsules, Playbooks, Templates, Checklists, On‑Demand Courses, recorded workshops.
- Delivery: Immediate via download/streaming after payment.
- Standard Policy: All sales are final once access is delivered.
- Exception — Technical Failure: If you are unable to access due to a verifiable platform error on our side and we cannot remedy it within 5 business days of your support ticket, we may (at our discretion) offer a replacement or refund.
- Misuse Exclusion: No refunds if access failure results from blocked corporate networks, unsupported environments, or breach of our Acceptable Use Policy.
3) Subscriptions (content libraries, Signal Rooms, communities)
3.1 Term & Renewal. Subscriptions run for the term shown in your Order (e.g., monthly/annual) and auto‑renew unless cancelled in accordance with the Terms & Conditions.
3.2 Cancellation.
- Self‑serve: Cancel anytime via your account to stop next renewal.
- Notice: If your Order specifies a notice period (e.g., 30 days before term end), that notice applies.
- Effect: Cancellation prevents future renewals; it does not refund the current term.
3.3 Refunds.
- Standard: No refunds or credits for partial months/terms, unused features, or seat under‑utilisation.
- Upgrade: Prorated charge may apply for mid‑term upgrades; access applies immediately.
- Downgrade: Takes effect at next renewal unless otherwise agreed; no mid‑term refunds.
- Material, Unresolved Defect: If a critical service defect (severe, reproducible outage attributable to us) persists for 7 consecutive days after our receipt of your ticket and you cannot reasonably use the subscription, we may issue service credits at our discretion for the affected period. Credits are your sole remedy; cash refunds not provided unless required by law or expressly agreed.
3.4 Seat Changes.
- Adding seats: Billed pro‑rata for the remainder of the term; immediate access.
- Removing seats: Effective at next renewal unless your Order permits mid‑term reductions.
3.5 Trials.
- Conversions to paid occur automatically at trial end unless cancelled before expiry.
- One trial per organisation unless stated otherwise.
4) Productised & Professional Services (SOW‑based)
4.1 Deposits & Milestone Billing.
- Deposits (if applicable) are non‑refundable once scheduling or work begins.
- Invoices are due per the SOW/Order (e.g., deposit, milestone, completion).
4.2 Rescheduling & Client Delays.
- Rescheduling by Client: With ≥10 business days notice, we will attempt to reschedule without fee. With <10 business days notice, a rescheduling fee of up to 25% of the affected day(s) rate may apply.
- No‑Shows / Day‑Of Cancellation: May be charged at 100% of the scheduled day(s).
- Client Dependencies: If delays arise from your failure to provide information, stakeholders, or approvals, timelines extend accordingly and additional fees may apply.
4.3 Cancellation by Client (SOW).
- Before work starts: We refund any prepaid, unearned fees minus non‑recoverable costs (e.g., travel, subcontractor commitments). Deposits may be non‑refundable.
- After work starts: We will invoice for work performed to date, non‑recoverable expenses, and up to 25% of remaining scheduled time (covering allocation/hold costs), unless otherwise stated in your SOW.
4.4 Acceptance & Rework.
- Deliverables are deemed accepted upon the earlier of (i) written acceptance or (ii) 10 business days after delivery absent a written notice of material non‑conformity.
- For valid rework requests within scope, we will remedy defects without additional charge. Changes beyond scope require a change order and may be billed.
4.5 Our Cancellation.
- We may cancel for material breach, non‑payment, or force majeure. In such cases, we will refund prepaid, unearned fees for undelivered services (less incurred costs).
5) How to Request a Refund or Credit
- Step 1 — Contact: Email billing@vogueboost.com (or the address on your invoice) with your Order/SOW number, product/service name, date of purchase, and detailed reason.
- Step 2 — Investigation: We will acknowledge within 2 business days and may request logs, screenshots, or environment details.
- Step 3 — Resolution: We aim to decide within 10 business days. If approved, refunds are typically issued to the original payment method within 5–10 business days (card/bank processing times may vary). Service credits will be applied to your next invoice or current account balance as stated in the approval notice.
6) Chargebacks & Disputes
- Please contact us first; we can usually resolve billing issues quickly.
- Unwarranted chargebacks may incur investigation/processing fees if the issuing bank rules in our favour.
- We may suspend access for accounts with unresolved payment disputes.
7) Pricing Errors & Fraud
- If a pricing or invoice error occurs, we will correct it and (i) collect any undercharge with notice, or (ii) refund any overcharge.
- We may cancel and refund orders suspected of fraud, misuse, or policy breach.
8) Bundles, Promotions & Third‑Party Marketplaces
- Bundles/Promos: Refunds (if any) are calculated at the discounted bundle allocation, not list price.
- Third‑Party Stores/Resellers: Purchases made through third parties are subject to their policies; please contact them directly. We will support with technical verification if needed.
9) Events, Workshops & Cohorts (Live or Virtual)
- Seat Transfers: You may transfer a seat within your organisation once up to 3 business days before start, subject to prerequisites.
- Cancellation by Client:
- ≥10 business days before start: 80% refund or 100% credit.
- 3–9 business days: 50% credit.
- <3 business days or no‑show: no refund/credit.
- Cancellation/Postponement by Us: Full refund or 100% credit at your choice.
(If different terms apply to a specific event, they will be shown on the event page or Order and will prevail.)
10) Service Levels, Downtime & Credits
- Where an SLA is included in your plan or SOW, service credits are the sole and exclusive remedy for covered downtime.
- Credits are applied to a future invoice and cannot be exchanged for cash.
11) Force Majeure
No refunds or damages are owed for delay/failure caused by events beyond a party’s reasonable control (e.g., widespread cloud outages, government actions, major network disruptions). We will use reasonable efforts to mitigate and resume performance.
12) Compliance & Export Controls
Refunds and service performance may be affected by applicable sanctions/export control laws. If delivery is illegal due to sanctions, we may cancel and refund prepaid, undelivered services (less unavoidable costs).
13) Changes to This Policy
We may update this Policy. Material changes will be posted with a new Effective Date and, where appropriate, notified via email/banner. Continued use after the Effective Date constitutes acceptance. If you object to a material change that materially harms you, your remedy is to not renew your subscription and/or follow the SOW termination provisions.
14) Governing Law
This Policy is governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales, consistent with our Terms & Conditions.
Contact
Billing & Refunds: billing@vogueboost.com
Support: support@vogueboost.com
Legal Notices: legal@vogueboost.com
Postal: Vogue Boost Ltd, 71-75, Shelton Street, London, WC2H 9JQ, United Kingdom